Guest Experience Analysis

 

We all like to think that our service is top class and our hospitality, impeccable. Our rooms, spick and span and our welcome desk, well; welcoming. Having spent time as guests in many establishments over the years we have heard the praises of staff and the proud tradition of outstanding hospitality expounded upon by the owners of these establishments, sometimes with good reason, but more often than I care to remember, these were an exercise in wishful thinking on their part.   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What do your guests truly experience when dealing with your establishment? What is their lasting impression? From the moment they make contact with you to the time they leave your premises your guest is building memories, these are the things that will be spoken about with their family and peers and will determine whether you have referral or repeat business from them. It also determines the spend of each guest on the premises.

 

CAT Consulting offers a complete guest experience analysis starting with the reservation process and running through each area from their welcome to their departure, incorporating meals, activities, service, staff interaction, cleanliness, amenities and the overall experience. The team will spend 48 hours on the property as guests, we utilise a number of systems and methods to measure and evaluate the impact of the various areas of guest contact and perception.

 

The report that you will receive from Custom African Tourism Consulting is exhaustive and will incorporate all areas of client contact; it will be complete with recommendations and information regarding best practice in every area touched upon.

 

Our Aim is Your Success.